How the process works

We could help you get your money back in just 3 simple stages.

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1

The Investigation

Our Fraud Investigators will assess your case to see if we can help.

2

The Bank

AlgoRefund will prepare your individual case and submit a bespoke report to the bank in order to receive their formal response.

3

FOS

If the bank refuses reimbursement, AlgoRefund takes your case to the FOS for an independent review, the final stage determining your refund amount.

4

Refund

Once we win our case and recover your asset, AlgoRefund agent will contact you imediatly and direct your asset back to you.

If successful, you receive the money back into your account! We then arrange our invoice. Of course, we keep you updated throughout so that you know what's happening. We handle everything to keep it as easy for you as possible.

If unsuccessful, you won’t pay a penny.

If we’re able to settle your case with your bank we could get your money back within 15 days.

If the bank refuses to refund you, we’ll need to take your complaint to FOS. Once it’s with FOS, timelines can vary widely. It can take anywhere between a few weeks to a couple of years.

This can depend on whether you’ve complained to your bank already, or if your bank agrees to refund all the money you lost without needing to go to FOS. (Your case will be resolved much quicker if we don’t need to involve FOS).
Start your claim